Background:
Dampdoctor was engaged by a prominent developer responsible for a live development of a large assisted living complex. During construction, moisture penetrated the building blocks in several areas before the sealing process was completed. Concerned about potential delays in the sale and with significant financial implications at stake, the developer approached Dampdoctor for expert assistance.
Initial Consultation and Strategic Planning
Recognizing the high stakes, Dampdoctor acted swiftly to provide the developer with a clear and professional approach to resolve the issue. An introductory document was prepared, outlining a tailored methodology that not only addressed the developer’s immediate concerns but also considered the needs of their client—the buyer of the complex. Collaboration was key, and the buyer along with other major stakeholders were invited to contribute to the scope and methodology of the project to ensure alignment, agreement in scope and confidence in the process.
A joint meeting between Dampdoctor, the developer, and key stakeholders provided an opportunity to delve deeper into the project and its challenges. Key questions from the buyer and others shaped the project methodology, ensuring all stakeholders’ expectations were met and allowing Dampdoctor to showcase its client-focused and results-driven approach.
Project Execution
A comprehensive project methodology was developed and presented to the developer and all relevant stakeholders. This included a structured plan for site inspections and a checklist of preparations to ensure a seamless process.
The inspection phase was executed with precision, incorporating:
- Accredited Mould Testing: Mould swabbing was conducted, with samples analyzed by an INAB certified laboratory.
- Visual and Moisture Assessments: All areas of concern were thoroughly inspected, and moisture testing and Thermal Imaging conducted.
- Dynamic Adjustments: The surveyor identified additional testing points during the inspection to ensure a complete and accurate analysis.
Results and Deliverables
Dampdoctor provided the developer with detailed reports for both individual units and common areas of concern. These reports included:
- Specific recommendations to address the moisture and mould issues.
- A step-by-step remediation plan tailored to the property’s needs.
- Responsibilities for Residents: Clear guidance was provided to future residents on how to maintain a healthy indoor environment, minimising the risk of recurring issues.
Dampdoctor then carried out professional mould treatment and eradication across all affected areas, with dated certification of treatment provided to confirm same.
Client Satisfaction and Benefits
The developer expressed their satisfaction with Dampdoctor’s professional, transparent, and efficient approach. They particularly appreciated the tailored methodology, which not only resolved the moisture and mould issues but also reassured their buyer of the property’s quality and safety.
By partnering with Dampdoctor, the developer was able to:
- Avoid delays and significant financial losses associated with stalled sales.
- Showcase their commitment to high standards, earning the trust of their client.
- Gain peace of mind with certified documentation and a proven remediation process.
The buyer was equally impressed with the thoroughness and clarity of the process, from the collaborative planning stages to the delivery of actionable reports and long-term guidance. This ensured confidence in the property’s condition and smooth progress toward completion.
Conclusion
This large scale project demonstrates Dampdoctor’s ability to deliver exceptional results under challenging circumstances. Through collaboration, technical expertise, and a customer-centric approach, Dampdoctor not only resolved the immediate issues but also ensured long-term satisfaction for all stakeholders. Both the developer and their client benefited greatly from the professional, efficient service, reinforcing Dampdoctor’s reputation as Ireland’s top damp and mould specialist.
