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Frequently Asked Questions
Have a question? We may have the answer below.
Signs of damp include peeling paint, mould growth, damp patches, musty smells, warped flooring, damp smell or simply feeling unwell. If you notice any of these issues, it’s important to get a professional survey to accurately identify the problem.
An increasing number of people are approaching us with concerns such as a persistent damp smell or experiencing health issues within the property in question. We’ve also noticed a growing trend of GPs referring their patients to us to investigate whether mould could be the underlying cause of their illness. We can also help with these concerns.
Yes, our team consists of professionally qualified Building Surveyors and building Engineers. Our team undergoes rigorous damp and mould training to ensure they are equipped with the latest techniques. We are committed to continuous professional development to stay at the forefront of our industry. With over 35 years of experience, we work to ensure that every damp problem is accurately diagnosed and treated with the most appropriate solutions.
We use proven surveying and engineering techniques during our inspections. Our methodologies include moisture and humidity readings, air quality testing, visual assessments, thermal imaging, and advanced testing methods to accurately diagnose any issue(s).
No, our surveys are non-invasive. We use tools like moisture meters, thermal imaging, and visual checks that don’t cause any harm to your property.
Our survey prices depend on property size and location. Once this information is provided we can then provide a price for our services. The survey report will also include an itemized cost for any necessary treatment.
The report will outline:
- Detailed findings of the damp issue(s)
- An analysis of the severity
- Treatment recommendations
- A transparent cost breakdown for the proposed solutions
- If applicable, a customised plan for remediation in your home
- Follow-up consultations where required to ensure your home stays dry
Yes we do provide warranties, these are based on manufacturer warranties. If any issues arise during this period which fall within waranty, we will address them at no extra cost.
We use a unique combination of engineering and surveying methodologies along with advanced damp diagnostics techniques to thoroughly assess the root cause of your damp problems—whether it’s rising damp, condensation, penetrating damp, or inadequate ventilation. Unlike companies that focus on selling products, our surveys are completely independent and tailored to your specific needs. We provide a detailed, step-by-step action plan, so you know exactly what to expect and can make informed decisions about the most effective treatment for your home.
We use a live scheduling system to ensure faster turnarounds. While our surveyors are in high demand, especially as the preferred choice for many state and government departments, we strive to keep wait times to a minimum. Our goal is to provide quick and efficient service, allowing you to address damp issues as soon as possible.
The General Survey includes a detailed assessment and a comprehensive report, while the Premium Survey offers advanced diagnostics like extra thermal imaging, mould testing (up to 3 swab locations), and a personalized remediation plan with follow-up consultations if required.
Untreated damp can lead to serious structural damage, health issues from mould, and costly repairs in the future. Our surveys help identify and solve problems early, saving you time and money in the long run.
We highly recommended an Dampdoctor Inspection. Many customers come to us after spending money on ineffective solutions or cheap surveys that didn’t solve the problem. Our surveys are designed to save you money in the long run by identifying and targeting the actual cause of the damp issue, ensuring you only pay for what’s needed.
Yes! After the survey, we offer tailored recommendations to prevent future damp problems. All the recommendations must be addressed to ensure desired outcomes. Furthermore, our follow-up consultations ensure the ongoing health of your property.
Yes, exposure to damp and mould can have serious health implications. Mould can trigger allergic reactions, asthma, and respiratory problems, especially in children, the elderly, and those with existing health conditions. Addressing damp and mould issues promptly not only protects your property but also ensures a safer, healthier living environment for your family.
No, we do not offer free surveys. Many customers who initially choose a free or cheaper survey later come to us after receiving unreliable results. They often report poor inspections, with surveyors simply knocking on walls and providing inflated prices to fix problems that were never identified. In many cases, these surveys focus on just one issue, excluding others, leaving the true problem untreated. Customers are often surprised to find that our solutions, while more targeted and comprehensive, are generally cheaper because we only focus on solving the exact problems identified. Our surveys ensure you’re not overpaying for unnecessary treatments.
Dampdoctor’s solutions are very competitive. We regularly perform cost analysis within our industry and find that our rates consistently compare favourably. Our focus is on targeted, efficient solutions, meaning you only pay for the work that’s necessary, saving you money in the long run.
We offer a range of professional surveys to address various damp and mould issues, including:
- Damp and Mould Surveys: Detailed assessments to identify and diagnose damp, understand mould presence, and other moisture-related problems in your property.
- Moisture Damage Surveys: A thorough evaluation of the extent of moisture damage to your building’s structure, ensuring that any issues are properly identified and addressed.
- Pre-Purchase Surveys: Essential surveys for homebuyers to assess potential damp or mould problems before purchasing a property, ensuring informed decision-making.
- Woodworm and Timber Decay Surveys: Specialized inspections to identify woodworm infestations and timber decay, helping you protect the structural integrity of your property.
For more detailed information on each survey type, please visit our website.
At Dampdoctor, we provide treatment solutions for condensation, ventilation, rising damp, and penetrating damp. Additionally, we offer a range of specialist mould treatments designed to eliminate both visible mould and airborne mould spores effectively.
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A Full Range Of Solutions Across All Sectors
We are the preferred provider across the residential, commercial & state / semi-state sectors because of the qualifications, unique training and experience of our surveyors and team. Let us help you do it the right way.

